This Refund Policy applies to paid subscriptions to Analytics. We want you to be happy with the Service; this page explains when refunds are available.
1. Free trial
Where a free trial is offered, you can evaluate the Service before you are charged. If you cancel before the trial ends you will not be billed.
2. Monthly plans
Monthly subscriptions can be cancelled at any time and will not renew for the following month. Because the billing period is short, we generally do not refund partial months, but if something went wrong please contact us.
3. Annual plans
If you are on an annual plan and are not satisfied, contact us within 14 days of your initial purchase for a full refund of that term. After 14 days, annual plans are non-refundable for the remainder of the term but will not auto-renew if cancelled.
4. How to request a refund
Send your request via our contact page from the email on your account, including your invoice reference. Approved refunds are returned to your original payment method and may take several business days to appear.
5. Exceptions
Refunds may not be available where the Service has been used in breach of our Terms of Service, or for taxes and third-party fees that we cannot recover.
6. Contact
Any question about billing or refunds can be sent via our contact page — we usually reply within a day.